Legal

Orders may be cancelled prior to being shipped, and will incur a cost recovery fee as described below.

• All sales are final upon being shipped.
• Due to processing costs, shipping costs, and regulations, Surain Fireworks does not
  accept returns or exchanges unless there is a defective item.
• Orders cannot be cancelled once the shipment has left our warehouse. This means that once we give your order to the delivery company, the ownership of the purchased items now belongs to you. Therefore, we cannot cancel your order.
• If you place an order and then contact us for cancellation before your order has left
  our warehouse, you will be charged for our unrecoverable costs associated with your
  order. This can be as little as 5% or up to 20% of your order total.
• If your order is undeliverable for any reason, including your refusal to take delivery,
  you will be charged for round-trip freight costs even if your order was originally eligible for free freight. We still incur the charge to ship to you and re-consign the freight back to us, which is generally equal to the outgoing freight charges. In addition, there will be a 15% restocking fee.
• If your order is re-consigned back to us for any reason and there is any amount of the original purchase eligible for refund to you, it can take up to 3 weeks to complete and process the refund. We will communicate with you regarding the return shipment and any refunds via the email address you provided in your original order.